Privacy Policy – vvji Casino

1. Introduction

Welcome to vvji Casino ("vvji," "we," "us," or "our"). This Privacy Policy explains how vvji collects, uses, discloses, and safeguards your personal information when you access or use the vvji platform, including our website at vvji.cam, our mobile interface, and all associated services (collectively, the "Platform").

By registering an account, accessing the Platform, or otherwise engaging with vvji's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, all of which collectively govern your relationship with vvji.

2. Data We Collect

vvji collects several categories of personal data to provide, maintain, and improve the Platform. Specifically, we may collect:

2.1 Registration and Identity Data

• Full legal name, date of birth (we require players to be 21 years or older in compliance with Philippine gaming regulations)
• Email address and mobile number
• Government-issued ID details (for KYC / identity verification purposes)
• Residential address, city, and province

2.2 Financial and Transaction Data

• Deposit and withdrawal amounts and history
• Payment method identifiers (e.g., GCash account reference, PayMaya token, BPI/BDO/Metrobank account details where applicable)
• Transaction timestamps and currency information (Philippine Peso / ₱)

2.3 Gaming Activity Data

• Game session logs, bet amounts, win/loss records
• Bonus and promotion usage history
• VIP tier progression and loyalty points balance

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser details
• Session tokens and cookies (see Section 6)
• Access logs and usage patterns within the Platform

2.5 Communications Data

• Messages exchanged with customer support (live chat, email)
• Feedback and survey responses
• Records of consent given for marketing communications

3. How We Use Your Data

vvji uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your vvji account, including KYC verification.
• Service Delivery: To provide access to games (slots, live dealer, bingo, jackpot games) and to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other malicious activity.
• Legal Compliance: To fulfill our regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements applicable to online gaming platforms operating in or serving the Philippines.
• Responsible Gaming: To monitor gameplay patterns that may indicate problematic behavior and to enforce responsible gaming controls such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries and resolve disputes.
• Marketing (where consented): To send promotional offers, bonus notifications, and platform updates via email or SMS, only where you have opted in.
• Analytics and Improvement: To understand how the Platform is used and to improve user experience.

4. Legal Basis for Processing

vvji processes your personal data under one or more of the following lawful bases:

• Contractual Necessity: Processing necessary to perform the services you signed up for under our Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable laws, including Philippine data privacy and gaming regulations.
• Legitimate Interests: Processing for fraud prevention, security, and internal analytics — balanced against your privacy rights.
• Consent: Processing for direct marketing purposes, which you may withdraw at any time.

5. Sharing of Your Data

vvji does not sell your personal data. We may, however, share limited data with trusted third parties in the following circumstances:

• Payment Processors: To facilitate deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank — only the data strictly necessary for payment verification is shared.
• Identity Verification Providers: Third-party KYC service providers who verify government-issued IDs for account registration.
• Technology Providers: Cloud hosting, security, and analytics partners who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: Where legally required, including disclosures to Philippine government agencies or law enforcement with valid legal basis.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

vvji uses cookies and similar technologies on the Platform to:

• Keep you logged in during your session (session cookies)
• Remember your preferences (persistent cookies)
• Detect unusual or suspicious activity (security cookies)
• Measure aggregate Platform usage for performance improvements (analytics cookies)

You can configure your browser to refuse non-essential cookies. Please note that disabling cookies may affect the functionality of certain Platform features, including persistent login and personalized game recommendations.

7. Data Retention

vvji retains your personal data for as long as your account is active or as required to fulfill the purposes outlined in this Privacy Policy. More specifically:

• Active Account Data: Retained for the full duration of your account's active status.
• Transaction Records: Retained for a minimum of five (5) years after the transaction date, consistent with Philippine AML requirements.
• KYC Documents: Retained for a minimum of five (5) years after account closure.
• Support Communications: Retained for two (2) years from the date of the last interaction.

After applicable retention periods, data is securely deleted or anonymized so it can no longer be linked back to you.

8. Security Measures

vvji implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest (passwords stored as cryptographic hashes; card/payment tokens stored via PCI-compliant vaulting)
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) availability for player accounts
• Automated fraud and anomaly detection systems

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your vvji account and to enable 2FA where available.

9. Your Rights as a Data Subject

As a user of the vvji Platform and a data subject under applicable privacy laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction: You may request that we limit processing of your data under certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to all requests within thirty (30) calendar days.

10. Minors and Age Restriction

If you believe that a minor has created an account on the Platform, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

vvji reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this page periodically. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

12. Contact Our Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact the vvji Data Protection Officer:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within five (5) to ten (10) business days.

For further information on your rights as a Filipino data subject, you may also consult the National Privacy Commission (NPC) of the Philippines, the body responsible for implementing Republic Act No. 10173 (Data Privacy Act of 2012).